FAQs Frequently Asked Questions (FAQS) Do I have to have an account to make a purchase from your site? No, however you are still required to provide your name, contact information and address before checking out. Your account will automatically be created after check out. What happens if I forgot my Password? Simply go to login page of website, click on “Forgot your password?”, enter email associated with account, check your inbox for password reset link and create a new password. Once you’ve confirmed your new password click “Reset Password” button to save it and simply sign in. Do you offer bulk discounts? Yes, where possible, we do bulk discounts on most items. For a quotation on these, please email your request to [email protected] Which payment methods can I use? We offer EFT, Instant EFT and Cards payments When can I expect delivery? Once your order has been successfully processed and payment reflects in our account the following times will apply: Gauteng: 2 – 3 Business Days Rest of SA: 2 – 5 Business days Outlying Areas: May Take Additional 1 – 2 Business Days Should a product be out of stock at the supplier, we will inform you – then you can decide to either wait or to be credited/refunded. Orders placed on weekends or public holidays will be processed on the next business day following such day. Delivery times exclude weekends and public holidays. How much does deliver cost? Royal Kings Technologies charges a fixed delivery fee based on your delivery address and will be calculated at checkout. – (Please note certain heavier items may incur an additional weight surcharge) Free delivery on all orders over R2 500 (Excludes Heavy/Bulky Items) R100 Delivery Fee for all orders under R2 500. Additional R250 heavy/bulky surcharge per item for items marked as heavy/bulky. Can I track my order once it has been shipped? Yes, a tracking link will be shared for all courier shipments. In-premises pickups will receive a notification when ready. Do you keep stock of all the items listed on your website? No, we don’t keep stock of all items. But Most are Readily Available How do I reserve stock? Stock will only be sourced and allocated once we have received payment for the order. What is Royal Kings Technologies’ warranty policy? All equipment is sold with a manufacturer’s warranty unless otherwise specified. You can lodge a return via the “Refund / Warranty Request” page here. What is your return policy? We offer returns and refunds as defined in our Refund and Returns Policy. Our standard return policy lasts 7 days from the date of delivery. If more than 15 days have gone by since your order was collected or delivered, unfortunately, we can’t offer you a refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You can lodge a return via the “Refund / Warranty Request” page here. What is your software & consumable return policy? We do not accept any returns on software & consumables (i.e. toners; cartridges; CDs and DVDs; software; paper; etc.), whether opened or not. This is in line with the industry, as it opens doors for counterfeiting.
